Shipping Policy
Where we ship
We ship to all 50 U.S. states from our warehouse in New York. We do not currently ship internationally; please use the Canada CAD region selector if you are visiting from Canada to view future Canada availability.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends are processed the next business day.
Shipping methods & estimated delivery
- Standard Shipping (3–7 business days) — rates calculated at checkout based on weight and destination.
- Expedited Shipping (2–3 business days) — available at checkout.
Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
Shipping costs
Shipping is calculated at checkout. We do our best to keep shipping fair — heavier items like Couscous, Bassi, and dates will cost slightly more to ship.
Tracking
You'll receive a tracking number by email once your order ships. If you don't see the email, please check your spam folder before contacting us.
Damaged or lost packages
If your order arrives damaged or doesn't arrive within 14 days of shipping, please contact us at maurimartusa@gmail.com within 7 days of the expected delivery date so we can investigate and make it right.
Questions?
Email us at maurimartusa@gmail.com or use our contact form.